1 General Terms & Conditions
Information about us
www.inamagroup.com (the “Website”) is operated by Inama Enterprise Ltd, The Paddock, 69 Bakers Lane, Knowle, Solihull, United Kingdom, B93 8PW (referred to as “we”, “us” and “our” below).
Inama Enterprise Ltd (“LBS”) is a company registered in England and Wales (registration number 09881090)
These terms and conditions of sale
These terms and conditions of sale (the “Terms”) govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. Do not place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.
By placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them.
You will only use the Website in accordance with our Terms.
Inama Enterprise Ltd is responsible for processing any orders for books placed using or purchased in connection with the Website. Inama Enterprise Ltd is under a legal duty to supply products in conformity with the contract.
To place an order, you will need to fill in billing address, shipping address, shipping option (see delivery charges), and paypal details.
Delivery is made by Mailing & Data Solutions Ltd, 13 Colquhoun Avenue, Hillington Park, Glasgow, G52 4BN. Returns are also processed by Mailing & Data Solutions Ltd and instructions to return the book will be given within the packaging.
If you have any questions regarding your order please contact Inama Enterprise Ltd by to firstname.lastname@example.org
Once you have ordered a book, your contact details will be kept securely on our system to ensure we can contact you if there is an issue with the sale/delivery of the book. No payments details are taken by our website as they are taken by PayPal only. Your details and email address will not be shared with any third parties.
What are my payment options?
This site uses PayPal, an independent payment service provider, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation via the PayPal network of payment gateways. Transactions normally take a few seconds to be processed. For more information about PayPal please visit their website at www.paypal.com
We take your online privacy seriously. However, the security of any payments transmitted and processed via the internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are inclusive of UK taxes but exclusive of delivery charges.
Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavour to ask you to send an email (where you had placed an online order) or a letter (where you placed an order with us using any other method) to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.
From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.
Out of stock
We are unable to accept orders for products that are out of stock. Any orders placed for products that are out of stock will be cancelled and any amounts paid in respect of those products will be refunded. No substitute products will be offered in place of any out of stock products ordered. Please check back at the site at a later date to see if the product has become available.
Acknowledging your order
Your order constitutes an offer. Once you have placed your order with us, Inama Enterprise Ltd will acknowledge receipt of your order by sending either an email to you using the address you supplied when placing your order with us. This acknowledgement of receipt does not constitute acceptance of your order. Your order is accepted by Inama Enterprise Ltd on despatch of the products. If for any reason Inama Enterprise Ltd is unable to fulfil your order, Inama Enterprise Ltd will inform you of this by email .
Amending your order
If you need to amend your order please contact Inama by sending an email to email@example.com
We deliver by recorded delivery to any address in the United Kingdom, through our mailing house Mailing & Data Solutions Ltd.
Once we have sent an order confirmation to you, we will endeavour to deliver the product(s) covered by it to the UK delivery address entered by you within five working days but in any event we will deliver the product(s) within 30 days of the day in which the contract is entered into except in the case of pre-orders which shall be delivered within 30 days of the day in which the product(s) become available.
Delivery charges will be those set out at the time of your order.
Please note that we can only deliver products to countries where there is a viable service (currently no service in Libya, Somalia, Syria, Ukraine (Crimea, Sevestapol, Donetsk and Luhansk Oblast) and Yemen). Where you intend to order a product to be delivered to an address outside the UK, please contact firstname.lastname@example.org to confirm that we can deliver the product to you. If you place an order for a product that we cannot deliver to you, then we will cancel the order and any amounts paid in respect of it will be refunded. No substitute products will be offered in place of any such products.
Once we have sent an order confirmation to you, we will endeavour to deliver any product set out in it to the delivery address entered by you within 30 calendar days of the date of that order confirmation, via International Business Track and Signed for.
We will not be liable to you for any loss or damage arising from delay in delivery. We may deliver the products in instalments. Delivery charges will be those set out at the time of your order.
You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Postage and packing charges
International orders postage costs are calculated at the point of order on the basis of weight of products ordered and you will be informed of the cost before you complete the transaction.
Risk and title
The products will be at your risk from the time of delivery. Ownership of the ordered products will only pass to you when we receive full payment of all amounts due in respect of the products purchased, including delivery charges.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products. If your order is delivered in instalments the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.
To exercise the right to cancel, you must use the instructions provided by Mailing & Data Solutions Ltd in the packaging.
Effects of Cancellation
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery, but not for the cost of postage to us.
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back from you any products we have supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the products, or
(c) If there were no products supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You will send the products back to Mailing & Data Solutions Ltd in the packaging using the information provided in the packaging, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the products before the period of 14 days has expired. You will have to bear the costs of returning the products to us. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
Products that are of unsatisfactory quality or faulty or mis-described
If the reason for the return is that the item was damaged before it reached you, or faulty or was mis-described we will also refund the package costs paid by you to return the product to us.
Our warranty and liability
We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.